Family First Smile Care respects your privacy. This policy explains the information our public website collects, why we use it, the service providers that help us operate the site, and the choices available to you. This website is not a patient portal and should not be used for urgent or highly sensitive medical information.

Information We Collect

When you contact us through our website, we may collect information such as:

Your name
Email address
Phone number
The service, preferred date, or preferred time you select
Any message you choose to send
Consent records and technical details used to prevent duplicate or abusive submissions

We may also collect limited website activity such as pages viewed, buttons clicked, referring website, campaign parameters, browser or device information, and approximate location derived from an IP address.

How We Use Your Information

We use this information to:

Respond to your questions and appointment requests
Notify our office team and maintain a record of the request
Measure which pages and campaigns lead to calls or appointment requests
Protect the website from spam, fraud, and misuse
Improve website performance, accessibility, and ease of use

Analytics, Cookies, and Third-Party Services

We use Google Analytics and Vercel Analytics to understand aggregate website use. We do not load a session-replay service on this website. Our optional website voice assistant is provided by ElevenLabs and loads only after a visitor interacts with the site or the page has been idle.

Website form requests may be stored using Neon database services and relayed to our office using Formspree. Hosting and security services may process limited technical information needed to deliver and protect the site. These providers process information under their own terms and privacy practices.

We do not sell personal information collected through these forms. External links, including payment, mapping, review, and social-media services, are governed by the destination's privacy practices.

How Long We Keep Information

We keep website request records only as long as reasonably necessary to respond, operate the practice, maintain required business records, protect against misuse, and meet legal obligations. Retention may vary based on the type of request and whether you become a patient.

Your Choices

You can limit cookies through your browser settings. You may also contact us to ask about access, correction, or deletion of personal information submitted through this website, subject to legal and recordkeeping requirements. Browser privacy controls may affect how some analytics tools operate.

Security and Children

We use reasonable administrative and technical safeguards, but no online service can guarantee absolute security. This website is intended for adults arranging care for themselves or their families; children should not submit personal information without a parent or guardian.

Policy Changes

We may update this policy as our website or service providers change. The date above shows the latest revision.

Contact Us

If you have a privacy question or request, call (408) 358-8100 or contact us.

Privacy Policy