Insurance & payment
Plan your visit with fewer cost questions
Insurance benefits and payment details can vary. Use these questions to prepare a conversation with the office and your insurer before you visit.
Office hours: Mon–Thu, 9 AM–5 PM, Los Gatos time.
Start with your specific plan
Participation and benefits depend on the plan. Call the office with your plan name before your visit so the team can help identify what to confirm with your insurer.
- Is this practice in network for my exact plan, or would my visit use out-of-network benefits?
- What benefits apply to the appointment or treatment being discussed?
- Are there deductibles, benefit limits, waiting periods, or other plan conditions to check?
- What member information should I provide, and how should I share it with the office?
Ask about cost before care
A treatment recommendation and an insurance benefit are different parts of planning a visit. Ask about both so you understand the next step.
- Can you explain the expected cost for the proposed care and what I may pay myself?
- What payment methods are currently available, and when is payment due?
- If I do not have dental insurance, how can I discuss visit costs and payment options?
- If my plan does not cover the proposed care, what should I discuss with the team before proceeding?
Keep personal details off the public form
Use the contact form for a general question or request a call. Speak with the office about how to share member information and other private details.
- Have your plan name available when you call.
- Do not put insurance member numbers or private medical details in website notes.
- Confirm benefits with your insurer; the specific plan determines coverage.
Already have a bill?
Use our online payment link, or call the office with a question about your bill.
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